Refund policy

At Glitz and Grace, we want you to feel confident in every purchase. We offer a 14-day return or Exchange policy, which means you have 14 days from the date of receiving your order to request a return. If for any reason you are not completely happy with your
order, you can return it within from the date the product is delivered. No questions asked. "Your satisfaction is our priority."

✅ Eligibility for Returns
To be eligible for a return:

  • Items must be unworn, unused, and in the same condition as received.
  • All original tags and packaging (including boxes, pouches, and certificates if applicable) must be intact.
  • A receipt or proof of purchase is required.

💌 To start a return, contact us at shop@glitzandgraceltd.com.
Return items must be sent to:
Glitz and Grace Ltd.
48 Howard Close
London, N11 1EH
United Kingdom

Once your return is approved, Customers are responsible for the cost of return shipping unless the item received is defective or damaged.
We recommend using a trackable shipping service for returning items, as we cannot guarantee that we will receive your returned item.

Please note: Items sent back without prior return approval will not be accepted.

For any questions, reach out at shop@glitzandgraceltd.com

📦 Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue promptly.

🚫 Non-Returnable Items
Certain items are not eligible for return:

  • Custom-made or personalized jewelry (e.g., engraved items, made-to-order pieces)
  • Gift cards

If you're unsure whether your item qualifies, please get in touch.

🔁 Exchanges
To exchange an item, please return the original item according to the return process. Once your return is accepted, you may place a new order for the replacement item.

🇪🇺 EU 14-Day Cooling-Off Period
If your order was delivered within the European Union, you are entitled to cancel or return your order within 14 days without reason. Items must be returned in their original, unused condition with all tags and packaging.

💳 Refunds
Once we receive and inspect your return, we will notify you of the approval status.

  • Approved refunds will be processed to your original payment method within 10 business days.
  • Please note: Banks or card providers may take additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please email us at shop@glitzandgraceltd.com