Shipping policy
At Glitz and Grace Ltd., we take great care to ensure your lab-grown diamond, gold, and silver jewelry arrives safely, promptly, and beautifully packaged. All orders are shipped with full insurance and tracking for your peace of mind.
- 📦 Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays). - Made-to-order or personalised items may require 10–14 business days (excluding weekends and holidays) before dispatch.
- You will receive an email confirmation with tracking details once your order has shipped.
🇬🇧 UK Shipping
All UK orders are shipped via Royal Mail Special Delivery, which is fully insured and requires a signature on delivery.
| Shipping Option | Cost | Delivery Time | Insurance Coverage |
|---|---|---|---|
| Standard Insured | £3.99 | 1–2 business days | Up to £750 |
| Express Insured | £6.99 | Next working day (by 1pm) | Up to £2,500 |
| Free Insured Shipping | £0.00 | Orders over £100 | Up to £2,500 |
🌍 International Shipping
We ship worldwide using DHL Express or FedEx International, both of which offer full tracking and insurance.
| Region | Delivery Time | Shipping Fee | Free Shipping Over | Insurance |
|---|---|---|---|---|
| Europe | 5–10 business days | £10.00 | £150 | Full value |
| USA & Canada | 7–14 business days | £12.00 | £150 | Full value |
| Rest of the World | 10–21 business days | £15.00 | £200 | Full value |
🌍 All international shipments are insured up to the full value of your order and require a signature upon delivery.
🛃 Customs & Import Duties
- International customers may be responsible for import duties and taxes once the package reaches your country.
- These charges are not included in our prices and must be paid by the recipient.
🛡️ Lost, Stolen, or Damaged Packages
- All orders are insured for the full value of your jewelry.
- If your item is lost or damaged in transit, please contact us within 3 business days of the expected delivery date.
- We will initiate a courier claim and offer a replacement or full refund upon confirmation.
❗ Incorrect Addresses
Please double-check your delivery address at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.
📩 Contact Us
Have a question about your shipment?
Reach us at: shop@glitzandgraceltd.com
Glitz and Grace Ltd.
48 Howard Close, London, N11 1EH, United Kingdom